Frequently Asked Questions

 

How do I use my promotion code?
After you add the items you wish to purchase in your online shopping cart, enter the promotion code in the box at the bottom left corner of the screen and click the button that says “APPLY CODE.” Once entered, the cart will display the promotion code and update the cart total with the appropriate savings. Note: Only one promotion code can be used per order. Please check your individual promotion code for details.

What is PayPal?
PayPal is an alternative way to quickly and safely pay for your supplement order online. The service gives customers another simple way to pay for their order without sharing financial information, and with the flexibility to pay using their account balances, bank accounts, or credit cards.

When will I receive confirmation that my order is being processed?
After entering your payment information and clicking on the "Place My Order" button, you will be taken to the order confirmation page. This page serves as your receipt and should be printed out for your records. In addition, you will also receive an e-mail confirming your order.

Will I receive confirmation that my order has shipped?
Yes, you will receive an e-mail when the order has shipped from the warehouse.

Can I place an order and have the shipment sent to an address other than mine?
Absolutely! On the billing and shipping page you will be prompted to indicate whether your shipping address is the same or different than your billing address. If you indicate "different," you will be prompted to choose a shipping address (if you already have multiple addresses in your account) or enter a new shipping address.

I purchased an online report—where can I find it?
Log into your account and click on the "My Account" link on the left navigation bar then click on the "My Reports" tab.

I live outside the United States, can I purchase from your site?
At this time we only ship to addresses in the United States and Canada. We currently do not accept online orders from Canada. Only certain products are available to be shipped to Canada.  To order or for more information call 1-800-304-5619. Please allow 3 weeks for delivery to Canada.

Order History

How do I view my order history?
You must have an account with us to view your order history. If you don't have an account, click here to create one. Log into your account and then click on the "My orders" tab. From within the "My orders" you will be able to:

  • Refill a previous order
  • Update your AutoDelivery address
  • Update your AutoDelivery order frequency

I have made a purchase by phone/mail, but I cannot view my order history.
If you have provided an e-mail address when you place your order, you must create an account online using the same email address.  Once you do this, your order history will appear in your online account in 10 business days.  If you have not provided an e-mail with your order please contact customer service at 1-800-260-1620.

 

The Benefits of creating an account

There are many reasons to create an account, including:

  • Save time! No more re-entering your name, address, and shipping information each time you place an order. Fill it once and you're done.
  • Let us keep track of your order history! Once you've set up an account you can easily view what you've ordered and when you ordered it. This includes supplements, Healthy Living products—even special reports! Now, we keep track of your order history right along with you! You will also be able to quickly re-order items you have purchased before.
  • Special enhancements just for AutoDelivery customers! If you find that you're loading up on one product or running out of another, just change your shipment frequency with a click of your mouse. No more phone calls necessary and no more worrying that you have too many or too few of your favorite supplements. You can also store and update your shipping information right here!
  • Easy access to reports! Stop searching for those e-mails you received when you purchased your report—you will have permanent access to your online reports in your "My Reports" section.
  • Have your own confidential message box! This is where we'll send confidential messages from Dr. Sinatra about new health findings, special events, product launches, and more.

How do I create an account?
Create an account anytime by clicking “Register” in the upper right hand corner of the Web site or click the “My Account” tab and then click “Create Account.”

  1. Enter your e-mail address and create a password.
  2. Click submit.
  3. You will receive an e-mail confirming the creation of your new account.

I forgot my password.
You can quickly retrieve your password by following these easy steps:

  1. On the log in page, click, “Forgot your password?”
  2. Enter your e-mail address and continue.  A temporary password will be e-mailed to you.
  3. Use the password in the e-mail you receive to login to your account.
  4. After you login go to “my account” and click, “change password.”
  5. Change your password to something only you will remember.

How do I update my  password?

  1. Login to your account.
  2. Go to ‘Your Password” in the middle of the screen.
  3. Click “change” and follow the prompts.

How do I update my address?
Follow these steps:

  1. Login to your account . You will be taken to your account dashboard.
  2. Under the tab address book, click on the link to "Manage Your Addresses."
  3. You can then update your billing and shipping addresses.
  4. Then click,  "Save Address." 

Can I add multiple mailing addresses to my account for easy access later?
Yes! You can add several billing and shipping addresses.  Just go to “Account Dashboard” and click, “manage addresses” to add and remove addresses from your account.

How do I update my e-mail address?
Under “Your Information” in “Account Dashboard” click, “Update."